The most important services provided by Tawuniya is that in the event of a claim. It is at that time when the customer is in dire need of assistance and reassurance from his Insurer. It is also the time when an Insurer is best judged by customers on the quality of the services offered . Tawuniya recognized this fact and has kept the customer satisfaction at the top of its manifesto by providing quality service through its claim centers equipped with high standard decoration, qulified human resources, develped information systems and very advanced coummunication technology. Based on all these factors, Tawuniay is recognized mainly through quick surveying, accurate loss adjusting and fair and prompt settlement of claims. The gross claims paid to Tawuniay' clients since its incorporation amounted to SR 9,800 million of which SR 465 million is paid yearly in an average. Also Tawuniay abled to settle more than 55,000 calim plus the claims of medical insurance. The claims were processed and settled prove clearly that Tawuniay has a strong financial position and heigh experience that resulted in a strong credibility in the Saudi insurance market.